We offer a handling and shipping fee of $15 for products of up to 1kg in weight. Charges may differ slightly, depending on weight that is shipped.
We use Australia Post product, Express Post for all goods shipped from our store.
Goods dispatched take generally within 1-3 business days ( excluding weekends & public holidays ).
All orders received by 2pm Monday-Friday will be picked & dispatched same day. Orders placed outside these hours will be picked & dispatched next business day.
All orders are only available for delivery within Australian states and territories.
Goods ( merchandise & retail goods ) may be exchanged within 7 days of purchase. And only with a receipt. The items/goods must be unused and still be in its original packaging.
In an event where you cannot find any items for exchange, a store credit can be organised. You can use this store credit for other items down the line, or use as food/drink voucher to the original credit price.
Returning items will be covered by Caffeine Villains, only to the amount originally spent on sending the goods/items.
Customers can contact us direct through email or phone for any questions or matters that relate to returns or refunds of goods.